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TERMS AND CONDITIONS OF BUSINESS/LETTING OF SMART SERVICED APARTMENTS LTD.

1. Smart Serviced Apartments Ltd. ensures confidential handling of all customer data received.

BOOKINGS

2. Bookings can be made online or by fax.
3. Bookings are only firmly reserved upon receipt of a booking reservation deposit.
4. Reservation deposit or moneys are payable by credit card/ cheque in sterling or any other approved or pre-arranged bank transfer payment unto this company's account. Please note that a credit card surcharge applies.
5. Reservation deposits paid are held as a deposit against damage, which may occur to the property, during the period of occupying the property.

DEPOSITS

6. Deposits are payable at the time of booking and prior to occupation of flats. So whatever the means of payment is used it must be cleared funds, prior to occupation. The refundable security deposit is 4 weeks rent. For corporate entities, a letter of guarantee in lieu of deposit is acceptable.
7. Deposits are fully refundable after departure, provided that no damage has been done and after inspection of the property, and this can take up to 30 days, more or less.
8. Deposits are non-refundable if the booking is cancelled or not taken-up. This is due to the fact that we would have rejected other bookings, once your booking is confirmed by deposit.
9. Deposits are refunded by company cheque or on credit cards, as preferred.

PAYMENT OF RENT

10. All rents are payable in advance of occupation of property in other words, the period booked/reserved is to be fully paid-up before arrival. Long rentals (2 months or more) must be paid up fully when booking, or a large deposit will apply.
11. All occupants/tenants must sign a rental agreement in accordance with the laws relating to residential lettings, prior to taking occupation of any property and all the terms in this document will attach to and be a part of that agreement, as well as the booking form.

EXTENSIONS

13. All tenancy agreements reflect 3 months (13 weeks). 4 weeks notice is required in advance if you wish to extend your stay.

CANCELLATION

14. Your monies will be fully refunded provided you give 28 days notice. Between 14 and 28 days notice, a cancellation charge of 2 weeks rent apply. Less than 14 days notice, a cancellation charge equal to 4 weeks rent applies.

OCCUPYING

15. All occupants/tenants must sign a check-in/out inventory of all the contents of the apartments to be occupied.
16. All rentals are payable in advance of occupation but will be refunded by this company if the booking is cancelled and therefore not subject in anyway to clause 8 above.
17. Although if the occupant(s) choose to vacate prior to the agreed and paid up date there will be no refund, once occupation of the property has commenced.

REACTION TIME

18. We will endeavour to respond to any query within 1 working day.

DESCRIPTOR

19. The descriptor Smart Serviced Apartments London will appear on your credit card statement.

INVOICING

20. Invoices are issued prior to occupation.

DISCLAIMER

21. Neither this company, or any individual owner will be held liable for any financial loss or damage to the belongings of any person/s permitted to occupy any property or for any injuries sustained by them or any other member of their party. This is of course subject to the usual legal exemptions.
222. It is advisable and prudent to take insurance to cover all or any such loss or damage.

GOVERNING LAW

23. The Laws of England and Wales will apply to all aspects of the letting agreement, booking form and the above terms of business. By signing the booking form you accept this term without reservation.